pg gaming Privacy Policy

This Privacy Policy explains what information pg gaming collects from Philippines players, how it is used, how it is protected, and what rights you have over your own data. Please read this page carefully before using the platform.

Last updated: 2025. This policy applies to all users of pggaming.pro.

1. Information We Collect

pg gaming collects information that is necessary to operate the platform, process transactions, verify user identity, and deliver a consistent experience to players in the Philippines. The categories of data we collect include:

Account information: When you register, we collect your name, date of birth, email address, mobile number, and any identity documents submitted for verification purposes.
Payment and transaction data: We record deposit and withdrawal activity including amounts in Philippine Peso (₱ PHP), payment channel used (GCash, Maya, bank transfer), and transaction timestamps. We do not store full payment credentials — these are handled securely by the respective payment providers.
Device and browser data: We automatically collect technical information including your IP address, device type, operating system, browser version, and screen resolution when you access pggaming.pro.
Usage data: We record how you interact with the platform, including pages visited, features used, session duration, and betting or gaming activity associated with your account.
Cookies and tracking data: We use cookies and similar technologies to maintain your session, remember preferences, and analyse platform usage. See Section 3 for more detail.

2. How We Use Your Information

pg gaming uses the data we collect for the following purposes:

Account management: To create and maintain your account, verify your identity, and process your registration and login.
Transaction processing: To record deposits and withdrawals in Philippine Peso, confirm payment status, and resolve any payment disputes.
Platform operation: To deliver sportsbook, live casino, and slot online features; to maintain session continuity across mobile and desktop browsers; and to ensure the platform functions correctly on your device.
Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, or violations of the Terms and Conditions.
Legal compliance: To meet obligations under applicable laws and regulations, including age verification requirements and anti-money laundering procedures.
Platform improvement: To understand how players use pg gaming and to make informed improvements to navigation, features, and content.
Communications: To send account notifications, security alerts, and responses to your support queries. pg gaming does not send unsolicited marketing communications.

3. Cookies and Tracking Technologies

pg gaming uses cookies — small text files stored on your device — to support core platform functions and to analyse usage patterns. The cookies we use fall into the following categories:

Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference, and ensure secure browsing. Disabling essential cookies will prevent you from logging in or using account features.
Analytics cookies: Used to understand how users navigate the platform — which pages are visited most frequently, where users enter and exit, and how long sessions last. This data is aggregated and does not identify individual users.
Functional cookies: Store your preferences to improve your experience on subsequent visits, such as your preferred game category or deposit channel.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect platform functionality. pg gaming does not use third-party advertising cookies or sell cookie data to external parties.

4. Data Storage and Security

Personal data collected by pg gaming is stored on secured servers with access restricted to authorised personnel only. We apply industry-standard security measures including encrypted connections (HTTPS) for all data transmitted between your device and the platform, password hashing, and access logging.

Payment data related to GCash, Maya, and bank transfers is processed by the respective payment providers, each of which maintains its own security standards. pg gaming does not store raw card numbers or full bank account details.

We retain your account data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and maintain audit records. If you request account closure, we will handle the retention and deletion of your data in accordance with applicable law.

No data transmission or storage method can be guaranteed to be 100% secure. However, pg gaming takes reasonable steps to protect your information and will notify affected users in the event of a confirmed data breach, as required by applicable regulations.

pg gaming does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in the following limited circumstances:

Payment providers: Transaction data is shared with GCash, Maya, and participating banks solely to process your deposits and withdrawals in Philippine Peso.
Identity verification services: Where required, we may use third-party verification tools to confirm your identity or age. These services receive only the information necessary to complete the verification.
Legal and regulatory bodies: We may disclose data when required to do so by law, court order, or regulation, or when cooperating with a legitimate investigation by a competent authority.
Platform service providers: Trusted technical providers who assist with hosting, security monitoring, or analytics may have limited access to platform data under strict confidentiality agreements. These providers may not use your data for any purpose other than delivering the specific service.

Aside from the circumstances listed above, your data is not shared with external parties.

6. Your Rights, Minor Protection, and Policy Updates

Your Data Rights

As a pg gaming user, you have the following rights regarding your personal data:

Access: You may request a summary of the personal data pg gaming holds about you.
Correction: If your data is inaccurate or out of date, you may request that it be corrected. Some corrections — such as updating your registered mobile number or email — can be made directly through your account dashboard.
Deletion: You may request deletion of your personal data, subject to legal retention requirements. Deletion requests are processed after account closure and after any outstanding transactions or disputes have been resolved.
Restriction: In certain circumstances, you may request that we limit how we use your data while a query or dispute is being investigated.

Protection of Minors

pg gaming strictly prohibits registration and use of the platform by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, the account will be suspended and any associated data will be handled in accordance with applicable law. Parents or guardians who believe a minor has registered should contact support immediately.

Updates to This Policy

pg gaming may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable legal requirements. The updated date at the top of this page indicates when the most recent revision was made. Continued use of the platform after an update constitutes your acceptance of the revised policy. For questions about this policy or to exercise your data rights, contact the support team via the channel available in your account dashboard, or visit the FAQ page for common queries. You may also review the Terms and Conditions for the full framework governing your use of pg gaming.

Questions About Your Data?

Check the FAQ page for common privacy questions, or log into your pg gaming account to manage your data preferences and contact support directly.